Osticket – Support Ticket System

Description

Are you looking for an efficient and reliable support ticket system to streamline your customer service operations? Look no further than the osTicket Support Ticket System. This open-source PHP application empowers you to provide top-notch support and assistance to your customers, clients, or users.

Product Features:

• Effortless Ticket Management: Handle customer inquiries, technical issues, and service requests with ease using the osTicket system’s intuitive ticket management features.
• Customizable and Scalable: osTicket is highly customizable, allowing you to tailor it to your organization’s unique needs. Whether you’re a small business or a large enterprise, osTicket scales with you.
• Multi-Channel Support: Reach your customers where they are. osTicket supports various channels, including email, web forms, and more, ensuring you never miss a query.
• Knowledge Base: Reduce support workload by providing a comprehensive knowledge base. Empower customers to find answers to common questions independently.
• Automation: Save time and improve efficiency with automated ticket routing, responses, and follow-ups.
• Integration Ready: Seamlessly integrate osTicket with other tools and services to enhance your support capabilities.

What’s Included:

• osTicket Installation: We’ll help you set up and install osTicket on your server or hosting environment, ensuring it’s ready to use.
• Basic Configuration: We’ll assist you with basic configurations to match your organization’s requirements.
• SSL and SMTP Setup: We’ll configure the SSL certificate activation and SMTP settings for outgoing emails.
• Initial Ticket Setup: We’ll configure the initial ticket categories and settings to get you started.
• 3-Months Support: You’ll receive one year of support to help with any issues or questions you might have about your osTicket installation.

System Requirements:

Before purchasing osTicket, please ensure that your server or hosting environment meets the following requirements:

• Web Server (Apache or Nginx)
• PHP 7.2 or higher
• MySQL or MariaDB Database
• Email Server or SMTP for outgoing emails

How It Works:

1. Purchase: Click the “Add to Cart” button and complete the checkout process.
2. Installation: After purchase, you’ll receive an email with instructions on how to provide us with server access for the installation process.
3. Configuration: We’ll set up and configure osTicket based on your preferences.
4. Training (Optional): If desired, we can provide training to help you make the most of your osTicket installation.

Support and Updates:

We are committed to helping you succeed with osTicket. You’ll receive one year of support and access to updates to ensure your ticket system is always up to date.

Start Streamlining Your Support Today:

Say goodbye to complex support management and hello to streamlined customer service with the osTicket Support Ticket System. Purchase today and take the first step toward enhancing your customer support capabilities.

Have questions or need more information? Feel free to contact us for assistance.